Everything your service desk needs
From standing up a brand-new help desk to rescuing one that's drowning in tickets — plus the agents, automation, and training that keep it running. We don't sell hours; we build support that keeps working.
Service Desk & Help Desk Consulting
Setup · optimization · rescueStand up a new service desk, optimize the one you have, or rescue one that's overwhelmed. Ticketing workflows, triage and escalation design, SLAs, knowledge bases, and reporting that actually means something — built around how your team works, not a vendor's template.
ServiceNow & ITSM
ServiceNow implementation, administration, and ITIL-aligned process design — incident, request, change, and knowledge management built around how your team actually operates.
Implementation & adminCopilot Studio & AI Agents
Custom agents built in Copilot Studio and Microsoft 365 — ticket deflection, self-service answers, and virtual agents that take repetitive work off your team.
Built in O365 / Copilot StudioAccess Automation
Automated onboarding and offboarding, user provisioning, group and license management, and access requests — handled with Entra/Active Directory, Power Automate, and Graph. Right access, right person, right away.
Provisioning & lifecycleCopilot & Corporate Training
Hands-on training that gets your team actually using Microsoft Copilot at work — plus service desk agent enablement and the documentation to make it stick.
Workshops & enablementManaged IT Services
Proactive monitoring, patching, backups, security, and vendor management — your IT operation handled remotely for a flat monthly fee.
Infrastructure & Projects
Cloud migrations, server and network deployments, email migrations, security audits, and disaster recovery — executed with enterprise precision.
What makes this different
We bring enterprise-grade experience to businesses that need it most — and we do it without the enterprise-grade invoice.
Support Ops at Scale
From national banking infrastructure to 24/7 executive support at a publicly traded fintech — including live NYSE broadcasts and 5-minute SLAs. Two decades of running real support operations, not just closing tickets.
Cut the Ticket Volume
We don't just close tickets — we eliminate them. Access automation and Copilot Studio agents deflect the repetitive requests so your team can focus on the problems that actually need a human.
Healthcare Specialization
Direct experience with EMR hosting, access management, setup and migration, and interfacing with EMR vendors. We understand healthcare practice workflows and compliance.
Remote-First Operations
Lower overhead means competitive pricing. 100% remote service delivery means faster response times and no travel charges eating into your budget.
Copilot & Agent Expertise
Not buzzwords — production deployments. We build agents in Copilot Studio, roll out Microsoft Copilot across teams, and train people to actually use them.
Straight Talk
No jargon-loaded proposals designed to confuse. We explain what we're doing, why it matters, and what it costs — in plain English.
From first call to fully managed
A straightforward process designed to get you results fast, without months of discovery and six-figure implementation fees.
Discovery Call
A 30-minute conversation to understand your business, your pain points, and what success looks like. No sales pitch — just listening.
Assessment & Proposal
We document your environment, identify quick wins and long-term improvements, and deliver a clear proposal with fixed pricing. No surprises.
Implementation
Your service desk goes live — workflows, agents, and access automation in place. Problems get solved, and you'll see results in days, not months.
Ongoing Partnership
Monthly reporting, proactive optimization, and a direct line to someone who actually knows your systems.
Project, retainer, or fully managed — your call
Bring us in for a one-time project, an ongoing retainer, or a fully managed service desk — each scoped around what your team actually needs. Tell us about your situation and we'll put together a proposal with transparent pricing. No surprises.
Request a Custom QuoteBuilt by someone who's done this at scale
JWPerkins IT is led by Josh Perkins, an IT professional with over 20 years of experience spanning every corner of support — from frontline help desk and national banking infrastructure to building service desks and providing executive-level support at a publicly traded financial technology company.
That career has included managing IT for a national bank, building and running a medical equipment company, and nearly a decade supporting global operations at a fintech company — including live NYSE broadcasts, disaster recovery operations, and 24/7 executive support with 5-minute SLAs. He was recognized with the CEO Club Award for exceptional service and innovation.
Now that same depth of experience is available to small and mid-sized businesses that need an enterprise-caliber service desk without the enterprise headcount. Based in Conroe, Texas and serving clients nationwide.
Talk with us live — or book a time
Open the assistant to start a conversation. If we're online, you'll chat with us in real time. If we've stepped away, it'll help you book a time that works for you.
Let's talk about what you need
No commitment, no hard sell. Just a conversation about your service desk and how we might be able to help.
Conroe, Texas
Serving clients nationwide
Consultations available evenings and weekends. Critical support SLAs available for managed services clients.
Initial inquiries answered within 24 hours. Managed services clients receive same-business-day response for non-critical issues and 4-hour SLA for critical issues.